Terms

Cando reusable braille labels are currently manufactured in Queen Creek, Arizona. Because of the nature of 3D printing, some minor texture irregularities are common, but will not affect the function of the label. Production time for non-bulk orders is 10 business days, then they are packed and shipped through USPS Priority Mail.

 

For a free sample Cando, please fill out this free Cando request form.

 

Important to know:

Candos are made from a durable, semi-flexible plastic called PHA. They’ve been tested for fridge, freezer, and ice chest use with success. They cannot be microwaved or washed in a dishwasher. Well, you can microwave them, but they will melt and become warped and unusable. Please don’t store them or use them in high temperature environments.

 

GENERAL FINE PRINT

  • I cannot change any information on an existing order once it has been processed, including but not limited to the shipping address, billing information, size, item, or quantity. Additionally, orders cannot be cancelled after processing, and are subject to return and exchange policies.
  • Sales tax will be applied on all domestic orders. tax is calculated based on the applicable sales tax and use tax laws within each state.
  • Orders can only be placed through the website. I do not accept orders over the phone.
  • Customers have up to a maximum of 30 days from the date of shipment to claim their package as lost in order to receive any sort of compensation regarding their order.

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

  • If your order arrives damaged, incorrect or incomplete please contact me at hello@candoable.co.
  • If your item has been damaged, photographic evidence will need to be sent to our email address. Once I receive the photographs, I will provide a replacement.
  • if your order arrives and is an incorrect item, please contact me via email. once I verify that your order is incorrect, I will provide a replacement.
  • Candos are breakable if enough force is applied. Use your best judgement in handling and using them. I am not responsible for any damages to any merchandise once the item has been used or washed.

GENERAL SHIPPING INFORMATION

  • In most cases, orders are shipped within 10 business days. Shipping and delivery dates are not guaranteed.
  • Once your package has shipped, you will receive tracking information via the e-mail address provided with your shipping information.
  • Orders normally arrive within 3-7 days of the ship date unless otherwise specified. Shipping delays can occur and I am not responsible for the speed at which orders arrive once they have left my care.
  • I am not responsible for lost packages due to shipping addresses provided incorrectly. Shipping delays will occur if an incorrect address is provided at checkout.
  • If your package is returned due to shipping error, I will contact you for an updated address via the e-mail provided with your shipping information. If I do not receive a response within 10 business days, I hold the right to refund your order.

RETURNS AND EXCHANGES

Orders are currently only shipping to the United States and:
  • I am only able to process a return or exchange request within 30 days from the date you receive your order. Unfortunately, I am unable to accommodate any requests falling outside of these guidelines.
  • All items must be returned in their original condition and must not be washed, used, or altered in any way.
  • I am unable to accept return or exchange requests for any custom or bulk sale items.
  • The customer is responsible for the cost of a return or exchange shipment unless the return or exchange is due to fault of the company. (See “damaged, incorrect, or incomplete orders”)