Terms

Updated 9/2021 to include Australian terms.

General Information:

CanDo reusable braille labels are designed and manufactured in Queen Creek, Arizona. Because of the nature of 3D printing, some minor texture irregularities can occur, but these will not affect the function of the label.

CanDos are made from a durable, semi-flexible plastic that is biodegradable and compostable. They’ve been tested for fridge, freezer, and ice chest use with success.

CanDo labels cannot be microwaved or washed in a dishwasher. Please don’t store your labels, or use them, in high temperature environments.

CanDos are breakable if enough force is applied. Use your best judgement in handling and using them. I am not responsible for any damages to any merchandise once the item has been used or washed.

Some labels are small, or contain small parts. These products should used with caution in environments where there are children under 3, or with those who tend to put inedible objects in their mouths.

Production Times:

CanDo labels are printed on demand. Production time for non-bulk orders is up to 7 business days, then your labels are packed and shipped through USPS Mail or DHL Express (Australia). Bulk order production times vary, but will be determined prior to order placement. To place a bulk order, or inquire about current production times, please email hello@candoable.co.

Free Matter:

If you are eligible for, and opt to use, the Free Matter for the Blind shipping program, your order is untrackable once shipped. Please use USPS First Class Shipping if you’d like, or require, a tracking number. By entering the code FreeMatter at checkout, you affirm that you meet the eligibility requirements of the program. Australian residents do not qualify for free matter shipping.

Order Details:

I cannot change any information on an existing order once it has been processed, including but not limited to the shipping address, billing information, size, item, or quantity. Additionally, orders cannot be cancelled after processing, and are subject to return and exchange policies.

International orders cannot be returned or refunded.

Sales tax will be applied on all domestic orders, where applicable. Tax is calculated based on the applicable sales tax and use tax laws within each state.

Orders can only be placed through the website or by calling 1 (855) 226-3641.

Damaged, Incorrect, or Incomplete Orders:

If your order arrives damaged, incorrect or incomplete please contact me at hello@candoable.co within 10 days. I make every effort to avoid this, but I need to know quickly to make it right.

If your item has been damaged, photographic evidence will need to be sent to our email address, in order to file a claim with the USPS or DHL Express. Once I receive the photographs, I will provide a replacement.

If your order arrives and is an incorrect item, please contact me via email for a replacement.

General Shipping Info:

Delivery dates are not guaranteed.

Customers have up to a maximum of 10 days from the date of shipment to claim their package as lost in order to receive any replacement labels.

USPS First Class Mail shipped orders normally arrive within 2-7 days of the ship date unless otherwise specified.

Free Matter for the Blind orders are no longer treated as First Class Mail for delivery, so I cannot offer estimates on shipping times.

DHL Express customers can expect a 7-10 day delivery time.

Shipping delays can occur and I am not responsible for the speed at which orders arrive once they have left my care.

I am not responsible for lost packages due to incorrect shipping addresses. Shipping delays will occur if an incorrect address is provided at checkout.

If your package is returned due to a shipping error, I will contact you for an updated address via the e-mail provided with your shipping information. If I do not receive a response within 5 business days, I will consider your order abandoned –and no refund will be given.

Returns and Exchanges:

Unfortunately, I am unable to accommodate any requests falling outside of these guidelines.

All items must be returned in their original condition and must not be repackaged, washed, dirty, used, or altered in any way.

I am unable to accept return requests for any bulk, custom, wholesale, or clearance items.

The customer is responsible for the cost of a return or exchange shipment unless the return or exchange is the fault of candoable. (See “damaged, incorrect, or incomplete orders”.)